• Online Banking 

    Q: Is my account information displayed in "Real Time" on Marquette Bank's Online Banking?

    A: Yes, Marquette Bank's Online Banking system provides "real time" account information. For example, when you transfer funds between accounts, your balance is updated automatically and instantaneously. It is similar to when you make an ATM withdrawal - your balance is updated without delay 24-hours a day, 7 days a week. 

    Q: How long will my account activity be available on Marquette Bank's Online Banking?

    A: Marquette Bank's Online Banking supports approximately 90-days of history.

    Q: What types of accounts can I see on Marquette Bank's Online Banking?

    A: You are able to see all deposit accounts (checking, savings, money market, CDs and IRAs), mortgage loan and consumer loan accounts.

    Q: When I try to sign on to Online Banking I receive an error message saying that I had an invalid login attempt. What happened?

    A: It is possible that you have entered your User ID and/or Password incorrectly. The password is case sensitive, so we recommend that you verify that your Caps Lock button is either on or off, depending on how you initially entered it, and that you have typed the password correctly. Also, when entering your User ID, make sure you do not include the dashes. If you still are unable to access your account information, please select the Forgotten Password Option found on the main page you use to login to Marquette Bank's Online Banking system. Of course, you can always call Customer Service, toll-free at 1-888-254-9500. We are available Monday through Friday from 7:00 a.m. to 8:00 p.m. (CST) and Saturday from 8:00 a.m. to 4:00 p.m. (CST) and Sunday from 8:00 a.m. to 12:00 noon.

    Q: Can I place a stop payment on a check through Marquette Bank's Online Banking?

    A: Yes. Simply sign into Online Banking, select "Online Services" option. Next, complete the stop payment and submit. Please note that all fees associated with stop payments will apply.

    Q: Can I stop a single payment or a recurring payment in Bill Payment?

    A: Yes. Simply access our Online System and select Payment Manager, then View and Pay Bills, select the payment you want to cancel through the Pending Payments screen. If you wish to cancel a recurring payment, you may also do so by accessing our Online Banking system through the View and Pay Bills screen and then select the recurring payment you want to cancel. Remember this must be done at least 24-72hours before the payment is to process. Or contact Bill Payment at their special toll-free number: 1-855-695-9366 to request that a payment be stopped or cancelled. Please note that all associated fees apply when requesting to stop a payment after the payment has been issued.

    Q: How are my bills actually paid?

    A: Marquette Bank's Online Banking transmits all your bill pay requests to our bill payment service around 12:00 p.m. CST (1:00 p.m. EST) each day, Monday through Friday. The business day after we transmit the payment request, the bill payment service determines if your payee will accept your payment electronically or if a check needs to be sent. Once this is determined, your payment is sent and the funds are deducted from your checking account. Typically the funds are deducted from your account on the day that you have selected to pay the bill.

    Q: Is there a dollar limit for External Transfers or Bill Payment Transfers?

    A: Yes, $1,000.00 daily for External Transfers, $9,999.99 per payment for Bill Pay, $19,999.99 per combined payments and $1,000.00 for Pay to People.

    Q: What if I need a copy of a Bill Payment check submitted by Marquette Bank's Online Banking?

    A: Simply contact Bill Payment at their special toll-free number: 1-855-695-9366

    Q: Why is it that when I make purchase transactions there are times the payees are noted on my account and other times when they're not?

    A: Although your account has been debited, your purchase transaction has not been settled. Once settled, the payee will be reflected on your account.

    Q: Does available balance include Overdraft Service?

    A: No.

    Q: I cannot successfully send an email using the "Email" link. Why is this?

    A: It is likely that your browser is not configured to use this feature. Please use your normal email software or service to send your message directly to us at the following email address: marquetteservice@emarquettebank.com

    Q: How do I access Online Bill Pay using the Safari Browser (Apple)?

    A: You can access Online Bill Pay successfully after changing the setting for 32/64 bit mode. 

    Click here to view the step-by-step screenshots.

    1. Close Safari if it's open
    2. Open the info window for Safari through finder (via right-click from the dock)
    3. Expand the "General" area
    4. Uncheck "Open in 32-bit mode"
    5. Close the info window and restart Safari