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We have some good news to share – on March 10, 2013 we will be upgrading our Online Banking solution. In order to enhance our security and protect your financial information we will be implementing new security enhancements that will change how you login to our Online Banking system. Our upgraded security service will continue to allow you anytime/anywhere access to your financial information and will better protect your sensitive data.
Streamlined Login ProcessBeginning on March 10th after the upgrade, you may notice the picture & phrase that previously appeared when you logged in have been removed. In addition, you are no longer required to formally register your computer; the new system has technology to recognize if your computer has been used before to access the system. We are implementing a more secure and behind the scene process to validate your device (PC, laptop, tablet, mobile phone), username and password. Enhanced Security Settings We are also adding additional layers of security in the event you log in from a device that has not been used in the past. Instead of the simple challenge questions you used in the past, you will be asked to validate your identity through a one‐time security code via a phone call or SMS text message to your mobile phone. These enhanced security features help safeguard your information.
If you have additional questions or concerns, please feel free to contact a member of our Customer Service Center by telephone at: 1-888-254-9500 or by email at: firstname.lastname@example.org