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Online Privacy Statement
We recognize and respect your need for privacy and security as you visit our site. When you visit our site to view any pages, read product information, or use our on-line calculators and tools, you do so without telling us who you are and without revealing any personal information. While we do not collect identifying information about visitors to our site, we do use standard software to collect information for the strict purpose of tracking activity on our site. This allows us to better understand how many people use our site and which pages and features are most popular. The only information we normally collect and store is:
There are instances where you may elect to provide us with personal information. If you fill out one of our guest books or send us email, you are transmitting the information that appears to you in the form or the message. This will typically include information like your name, mailing address, email address, the kind of request you are making, and any other information necessary to fulfill your request. You never transmit personally identifying information that you do not enter yourself. And this is always your option; this information cannot be collected unless you specifically elect to send it to us. This information is used internally only for the purpose of fulfilling the request or for contacting you directly and is not given or sold to any other organization.
When you submit personally identifying information via one of our application forms, that information is also encrypted, or scrambled, by your browser before it is transmitted back to our Web site. This effectively prevents anyone from intercepting and reading any personal information about you. Note that this encryption does not take place if you complete our guest book or send us email, but only when you use your Web browser with one of our site's forms.
We may track certain non-personally identifiable information about the use of our Web site, such as the source address of a page request, your IP address or domain name, the date and time of the page request, and other parameters in the URL. We use this data to better understand use of our Web site and user preferences. This information is stored in log files and is used for aggregated and statistical reporting. This information is not linked to personally identifiable information gathered elsewhere on the site.
If you submit an application or form online, or request an online transaction, we may keep the information you send in an electronic database. We use security measures to protect against the loss, misuse, and the alteration of data used in our systems.
Send us an e-mail
Send us a fax at 877-888-2520
Write to us at: Federal Reserve Consumer Help PO Box 1200 Minneapolis, MN 55480
In your complaint, be sure to include the following:
Your name, address, and telephone number(s).
The complete name and address of the bank involved in your complaint, if known.
The names of those you dealt with at the bank, along with the dates.
A description of the complaint. Tell us what happened. The more information we have about the problem, the faster we can investigate and respond. Include copies of letters or other documents that may help us investigate your complaint. Please send only copies of documents - do not send originals.
Review our Privacy Act Statement.