Re: Important News – For Online Banking & Bill Payment Customers

We are very excited to announce that we are just days away from introducing our new Online Banking & Bill Payment systems. As we mentioned in our prior communications, our new systems will be safe and secure, easy to use, while offering all the basic services you have become accustomed to, yet offering a number of new features and enhancements. Our new Online Banking & Bill Payment systems were designed specifically to save you time, effort and money in managing your personal finances. Once you have had an opportunity to log in and try it out for yourself, we are confident that you will be pleased…and yes, it’s still free.

The following information contains important date and access information about our new Online Banking & Bill Payment systems – please carefully read it thoroughly.

System	Unavailable to Access	Available to Access
Online Banking	Thu, November 10, 2011 at 6 p.m. CST	Mon, November 14, 2011
Online Bill Payment	Wed, November 9, 2011 at 6 p.m. CST	Mon, November 14, 2011

Our Online Banking system will be unavailable for customer access while we switch systems from Thursday, November 10^th at 6 p.m. until Monday, November 14^th. If you plan to conduct any online banking transactions, please do so before 6 p.m. on November 10^th. Keep in mind that while our Online Banking system is temporarily unavailable you may obtain account information by using our Teller-Phone system (dial 1-888-254-9500 or 1-708-226-8026).

Our Online Bill Payment system will also be unavailable for customer access from Wednesday, November 9^th at 6 p.m. until Monday, November 14^th. Please be sure to schedule your payments prior to 6 p.m. on Wednesday, November 9^th. Bill Payments scheduled for payment while the system is “unavailable to access” will be processed. Please note that during the “unavailable to access” period you will not be able to access the Online Bill Payment system to make any changes.

Site

Web Address

Marquette Bank’s Website

(Click on any of the Online Banking links)

www.emarquettebank.com

On Monday, November 14^th you will be able to access our new Online Banking system by visiting our website at www.emarquettebank.com and clicking on any of the Online Banking links. Please note, if you have previously been using your browser’s favorites to access our Online Banking system directly, you will need to update your favorites.

When prompted for:	Enter:
User Name	Your current user name (this has not changed)
Password (Temporary Password)	Your 5-digit Zip Code & Last 4-digits of your Social Security Number (just numbers, no spaces or dashes), for example: 123456789
Password (Actual Password You Select)	Enter a password of your choosing in the following format: § 8 to 18 alpha / numeric characters in length § Must have at least one alpha and one numeric character § Must have at least one special (!, @,#,$,%,^,*) character

During your initial log in you will be prompted to select a PassMark® image file of your choice. This is part of the normal first time log in process. PassMark is a new security feature that is designed to better protect the confidentiality of your information and protect against fraud. Your PassMark image will only be presented whenever you log in to let you know that you’re entering our Online Banking site. Please remember the image you select and look for it whenever you are logging on. As part of the PassMark security feature you’ll also be asked to select three “challenge” questions and provide answers to these questions. Challenge questions are used in PassMark to verify your identity to Online Banking. Your answers to these questions are an alternative verification method. You’ll find the added security PassMark feature to be easy to setup and will only take a couple of minutes of your time.

We have developed an illustrated guide to assist you in logging in for the first time. This guide provides a good step-by-step walk through on how to log in along with examples and information on logging in, setting up your log in password and PassMark credentials. You may access the guide along with other information by clicking on this link: www.emarquettebank.com/obinfo.

Quicken Windows & Mac users – if you currently download your Quicken data from our Online Banking system, please be careful not to overlap your transactions by downloading the same data from our old system and then again from our new system. We recommend that you read our instructions carefully prior to performing your first download from our new Online Banking system. Also, if you currently have Quicken update your data through “Express Web Connect” this feature will not be active until 2-3 business days after November 14^th. Click on this link to obtain more information on Quicken: www.emarquettebank.com/obinfo.

We take pride in providing our customers with exceptional service and exceptional banking products. With the introduction of our new Online Banking & Bill Payment systems, we want to convey to you that there’s more to come – within the coming weeks you will see additional changes and enhancements designed to improve your Online Banking experience with Marquette Bank.

We hope you enjoy using our new Online Banking & Bill Payment systems and want above all to thank you for banking with Marquette Bank. We are proud of our past 65+ years and excited about the future.

Don’t forget that at any point during this process you can contact our Customer Service Center for assistance by email at marquetteservice@emarquettebank.com or by telephone at 1-888-254-9500. Monday - Friday open until 9 p.m. & Saturday - open until 5 p.m.