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Frequently Asked Questions (FAQs)
Online Banking
(For more information download our Online Banking & Bill Payment Users Guide)
Q: Is my account information displayed in "Real Time" on Marquette Bank's Online Banking?
A: Yes, Marquette Bank's Online Banking system provides "real time" account information. For example, when you transfer funds between accounts, your balance is updated automatically and instantaneously. It is similar to when you make an ATM withdrawal - your balance is updated without delay 24-hours a day, 7 days a week.
Q: Am I able to change my User ID?
A: Yes, you easily change your User ID online. Simply access our Internet banking system and select the "User Options" link. Here you'll see several items such as changing your password, email address, etc., click on "Change User ID" and enter your choice for your new User ID.
Q: How long will my account activity be available on Marquette Bank's Online Banking?
A: Marquette Bank's Online Banking supports approximately 90-days of history.
Q: What types of accounts can I see on Marquette Bank's Online Banking?
A: You are able to see all deposit accounts (checking, savings, money market, CDs and IRAs), mortgage loan and consumer loan accounts.
Q: When I try to sign on to Online Banking I receive an error message saying that I had an invalid login attempt. What happened?
A: It is possible that you have entered your User ID and/or Password incorrectly. The password is case sensitive, so we recommend that you verify that your Caps Lock button is either on or off, depending on how you initially entered it, and that you have typed the password correctly. Also, when entering your User ID, make sure you do not include the dashes. If you still are unable to access your account information, please select the Forgotten Password Option found on the main page you use to login to Marquette Bank's Online Banking system. Of course, you can always call Customer Service, toll-free at 1-888-254-9500. We are available Monday through Friday from 6:00 a.m. to 9:00 p.m. (CST) and Saturday from 8:00 a.m. to 5:00 p.m. (CST) and Sunday from 8:00 a.m. to 1:00 p.m.
Q: How do I register for Bill Payment through Marquette Bank's Online Banking?
A: You may register for Bill Payment online by selecting the Payment Manager icon. First, you will be requested to read and accept Marquette Bank's authorization disclosure. Failure to accept the disclosure terms prevents the registration process from proceeding. After accepting the disclosure, simply complete an online registration form. After submission, the registration form is electronically forwarded to Marquette Bank for review. If you try to enter Bill Payment during the application-processing period, you will be shown a page requesting that you wait for the acceptance notification. The entire process will take 3-5 business days.
Q: When can I start using Bill Payment?
A: Before you may begin using Bill Payment your application needs to be reviewed and approved. This process usually occurs within 2-3 business days. Should your application be declined you should receive an email notification. Please call our Customer Service Toll Free at 1-888-254-9500 for assistance with any decline issues. Once your account has been approved, simply log on to Marquette Bank's Online Banking session and begin using Bill Payment.
Q: Can I place a stop payment on a check through Marquette Bank's Online Banking?
A: Yes. Simply access our "Secured Forms" menu option and click on the "Stop Payment Request" option. Next, complete the pop up form and select submit to process your stop payment. Please note that all fees associated with stop payments will apply. You can also make a stop payment by contacting us toll-free at 1-888-254-9500.
Q: Can I stop a single payment or a recurring payment in Bill Payment?
A: Yes. Simply access our Online System and select Payment Manager, then View and Pay Bills, select the payment you want to cancel through the Pending Payments screen. If you wish to cancel a recurring payment, you may also do so by accessing our Online Banking system through the View and Pay Bills screen and then select the recurring payment you want to cancel. Remember this must be done at least 24-72hours before the payment is to process. Or contact Bill Payment at their special toll-free number: 1-877-370-1783 to request that a payment be stopped or cancelled. Please note that all associated fees apply when requesting to stop a payment after the payment has been issued.
Q: How are my bills actually paid?
A: Marquette Bank's Online Banking transmits all your bill pay requests to our bill payment service around 12:00 p.m. CST (1:00 p.m. EST) each day, Monday through Friday. The business day after we transmit the payment request, the bill payment service determines if your payee will accept your payment electronically or if a check needs to be sent. Once this is determined, your payment is sent and the funds are deducted from your checking account. Typically the funds are deducted from your account on the day that you have selected to pay the bill.
Q: Is there a dollar limit per payment sent through Online Banking?
A: Yes, the maximum dollar amount per payment is $99,999.99.
Q: Is there a maximum dollar amount per day for all combined payments through Marquette Bank's Online Banking?
A: Yes, the maximum amount per day for all combined payments is $99,999.99.
Q: What if I need a copy of a Bill Payment check submitted by Marquette Bank's Online Banking?
A: Simply contact Bill Payment at their special toll-free number: 1-877-370-1783
Q: Why is it that when I make purchase transactions there are times the payees are noted on my account and other times when they're not?
A: Although your account has been debited, your purchase transaction has not been settled. Once settled, the payee will be reflected on your account.
Q: Does available balance include Overdraft PrivilegeSM (ODP)?
A: Yes, it is reflected in your balance provided your checking account has been set up with the Overdraft PrivilegeSM Service.
Q: I cannot successfully send an email using the "Email" link. Why is this?
A: It is likely that your browser is not configured to use this feature. Please use your normal email software or service to send your message directly to us at the following email address: marquetteservice@emarquettebank.com
To learn more, click "Live Help" to chat with our Customer Service Center,
email or Call us toll-free at 1-888-254-9500